NFON Contact Center Hub
Omni-channel customer service contact center
NFON Contact Center Hub
Omni-channel customer service contact center
Embedded Files
Omni-channel customer service contact center
NFON Contact Center Hub, a virtual communications system, improves customer service quality and CX indices by supporting multiple channels (chat, phone, SMS, social media) on a single platform.
Combined functions of an advanced communication platform, ticketing system and CRM database eases implementation and saves costs.
NFON Contact Center Hub perfectly solves service desk challenges and is provens in many e-commerce applications.
Fits all situations whenever effective customer service is the key to success.
Easy view of customer history across channels
Easy view of customer history across channels
Knowledge base
Knowledge base
Ticketing
of customer cases
Ticketing
of customer cases
Automatic
outbound campaigns
Automatic
outbound campaigns
AI based chatbot
AI based chatbot
All available channels are supported in a single application, and the aggregated history of customer conversations is available. Both greatly facilitate the agents work.
The AI analytics reporting system allows contact center managers to effectively manage work and optimize customer service performance.
API integrations
API integrations
NFON Contact Center Hub offers a complete API that allows you to integrate this communications platform with other business systems of the company.
Ready plugins integrating many business applications, including Salesforce, HubSpot, Shoper, Microsoft Dynamics, pipedrive, Jira, SAP, SugarCRM are available.
AI functions
AI functions
Customer interaction automation, chatbot
Intelligent email routing
Conversation quality analysis
Supporting everyday work of agents
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Ask for more information
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