Mobile telephony is still not quite digital

Just think, perhaps telephony customer service is a neglected, analog part of digital business transformation?

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Second life of Busy Line Field

Actually, a very traditional telephone function of BLF can improve co-operation of remote team members.

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Telephony service desk focused on premium customers

When all clients, served via a web front-end become equal, the new question is raised: how to maintain relations with the special, most important ones. It appeares that a proven method is to offer them a premium telephony service in addition.

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