How to enhance your CRM with telephony functions?
This issue is of interest to companies with telephone customer service. The lack of a proper telephony connection to the CRM translates into additional employee workload: manual searching the database to understand, who is calling, entering call-summary notes as well as manual pressing phone numbers to be dialled on the telephone keyboard. All of this means extra time spent, and frequent mistakes.
Professional (telephony) reception as a "business card" of your business.
Expert Webinar video.
Telephony service desk focused on premium customers
When all clients, served via a web front-end become equal, the new question is raised: how to maintain relations with the special, most important ones. It appeares that a proven method is to offer them a premium telephony service in addition.