NFON Nmonitoring
NFON Cloudya telephone system reporting and analytics
NFON Nmonitoring
NFON Cloudya telephone system reporting and analytics
Embedded Files
NFON Cloudya telephone system reporting and analytics
Nmonitoring is an integrated system collecting call data from NFON Cloudya telephone system and providing reporting, presentation and KPI analysis.
Optimize telephone customer service processes, improve Customer Experience and avoid lost leads!
Wallboard
Wallboard
Presentation of key KPIs, e.g. queue length, missed calls, available agent.
Current day statistics is presented.
Widgets can be arranged according to needs.
Special views can be created for agents, team leaders and managers.
Missed calls
Missed calls
Real-time information about missed calls for the entire telephone team enables effective callbacks.
Historical reports
Historical reports
provide analysis of historical data for telephone customer service quality evaluations in any cross-section: per hour, day, or per week.
They can also illustrate the workload of agents and their efficiency.
API integrations
API integrations
Nmonitoring offers open API enabling integration with external business systems, reporting applications or data warehouses.
Agent tools
Agent tools
Worktime and pause logging
Wallboard with own statistics
Missed calls information
With Nmonitoring, even a small call center team can benefit from advanced call center features without the need for expensive implementation of such.
Ask for more information about NFON Nmonitoring
Ask for more information about NFON Nmonitoring
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