DEPLOYMENT AND MAINTENANCE
DEPLOYMENT AND MAINTENANCE
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Integration and support services for business communications solutions
Integration and support services for business communications solutions
Our offer covers design, implementation, training and support services related to Business Communications Solutions in delivered in SaaS model.
Migration planning
Migration planning
We are planning optimal paths of migration towards SaaS communications solutions for companies, who want to improve customer experience, replace hardware based systems or simply replace ISDN lines with VoIP.
Implementation
Implementation
Project management and necessary service configuration is provided according to agreed schedule and scope. We provide maximum flexibility, including involvement of customer personnel in an on-the-job fashion. Hardware deliveries as well as coordination of service providers are delivered as well.
Delivery model
Delivery model
As SaaS technology allows, our projects are delivered in remote manner.
Regardless of strong standarization of available solutions, project scoping and planning is always customer specific.
Typical project phases
Scoping
Pilot
Final design
Implementation
Integration of external services
Trainings
Documentation and acceptance
Telco connectivity
Telco connectivity
Projects include integration of necessary telecommunications services, so there is no need for separate contracting and there is a single point of contact for service continuity for any European site.
We can provide telco connectivity and number portability across Europe.
Cloud VoIP
Cloud VoIP
Service Desk
Service Desk
AI chatbots
AI chatbots
Teams Phone
Teams Phone
Omni-channel contact center
Omni-channel contact center
Industrial telephony
Industrial telephony
KPI
reporting
Compliance recording
Compliance recording
Training and support
Training and support
Training and remote support services compliment every SaaS project, so employees make best out of implemented systems and necessary admin time is minimized.
Integrations
Integrations
Our services cover integrations of communication solutions with external systems, for example CTI integration with CRM.
Statistics and KPI evaluation is a key requirement of advanced projects. We cover planning and integration of reporting tools.
Contact us
Contact us
+48 22 246 40 90
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