Tendfor Contact Center
Attendant console and service desk solution natively integrated with Microsoft Teams
Tendfor Contact Center
Attendant console and service desk solution natively integrated with Microsoft Teams
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Attendant console and service desk solution natively integrated with Microsoft Teams
Tendfor Contact Center is a professional company front-desk solution for Microsoft Teams.
It has been proven in many implementations at companies moving from classical telephony towards Microsoft Teams and mobile phones.
Attendant Console
Attendant Console
Queue preview and easy transfers.
Employee calendar preview for bookings.
Active Directory, Dynamics, Salesforce integration for calling party information.
Service Desk
Service Desk
Queues and IVRs
Call recording
Statistics reporting
Agent supervisor, whispering
Missed calls handling
Agent devices
Agent devices
Tendfor application runs within Teams, both on a PC and a mobile phone.
A dedicated Tendfor console is recommended for advanced agent workflows.
Native Microsoft Teams integration
Native Microsoft Teams integration
Tendfor uses Microsoft Graph API, so calls and data do not leave Azure.
Integrations within Microsoft Azure are straightforward, for example Power BI can be used for advanced reporting.
Microsoft data security policy is applicable.
Call flow configuration flexibility
Call flow configuration flexibility
Visual designer
Text to speech announcements
Web services calls support
Ask for more information about Tendfor solution
Ask for more information about Tendfor solution
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