CLOUD TELEPHONY
CLOUD TELEPHONY
Solutions to increase effectiveness of business and improve customer satisfaction.
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Virtual VoIP services with PC and smartphone apps assure best customer service and provide value added replacement of a hardware PBX.
Cloud PBX gives you full control of voice communications in the company.
Business VoIP telephony in a Software as a Service model packages operator services, a virtual PBX, call center functions and end user applications into one cloud service package bringing simplicity and flexibility to your business communications.
Cloud VoIP is winning over hardware PBXs
Cloud VoIP is winning over hardware PBXs
Lower upfront costs
Scalability following business cycle
Future-proof - no need for upgrades
Supports employee mobility
Business continuity and SLA
Extra functions available if and when needed
Simple administration
Connect company branches
Connect company branches
One cloud telephony system can serve many company locations, home offices and mobile employees, as only a proper internet connection is required.
Operator services assign (or port) direct DDI phone numbers to every employee, even stationed abroad.
Administration is centralized, so reconfigurations do not require branch visits. No need for a separate PBX at every location.
High quality calls improve communication. Team cooperation is enhanced with features like phonebook, short numbering, and presence indicators.
As cloud telephony does not depend on agent location, employees from various offices can form a common service desk team.
Device flexibility
Device flexibility
With virtual telephony employees can use devices of their choice wherever they are: a smartphone app, PC/MAC softphone, web-phone or even a Teams app.
Traditionalists can rely on desk VoIP phones or wireless DECT phones.
Smartphones and BYOD
Smartphones and BYOD
Business VoIP application on a smartphone is dedicated to business calls and can be installed on a private phone to facilitate BYOD.
Cloud VoIP enables advanced call handling functions, e.g. transfers and statistics, which are not available on mobile phones.
Simple administration
Simple administration
Web interface lets users self-configure their basic settings.
Central administration of the cloud PBX, including remote provisioning of hardware devices, gives admins full control with immediate implementation of changes.
Simplicity and elimination of site visits drastically lowers daily maintenance efforts related to telephony.
Improve Customer Service
Improve Customer Service
Cloud VoIP provides a number of hotline features which can be instantly applied across many office sites, e.g. multi-language announcements, queues and call distribution.
Below add-on features can further improve Customer Service performance:
CRM integration
CRM integration
Recording
Recording
Call statistics
VoIP security
VoIP security
Cloud servers located in geo-redundant datacenters assure high service availability confirmed with professional SLA.
VoIP calls are encrypted with strong algorithms and secure key exchange.
Personal data processing compliant with GDPR.
Technical security mechanisms practically eliminate VoIP frauds.
Contact us
Contact us
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