TEAMS AS A PHONE

Comprehensive Microsoft Teams Phone business telephony implementation.

Our scope includes providing Operator Connect and Direct Routing services, telephony numbers, hardware devices, system configuration and necessary trainings.

Microsoft Teams Phone features full-fledged PBX functions. Companies can connect distant offices and build complex call-flows using automatic attendants and call queues. 

Possibilities are enhanced with native Azure functions like multi-language text-to-speech and voice commands.

Companies can utilize Teams certified hardware devices with remote provisioning.

Required telecommunication connectivity is provided via Operator Connect or Direct Routing. That includes

• calling minutes

• porting of telephone numbers 

• new numbers in various countries

Telephony functions of Microsoft Teams are perfect for a customer service hotline. As agents receive calls in Teams applications, they are not tied to their desks and landlines anymore. 

Advanced front-desk requirements can be met with dedicated, Azure based contact center applications adding easy call flow design, agent supervision, call recording, statistics and many more features.

Functions of Microsoft Teams are greatly enhanced with native integrations. All flows are within Azure platform, which assures a proper security level and gives access to Azure APIs, so any new capabilities can be implemented promptly.

Teams is a platform for extensions, regarding e.g. compliance recording, call center, messaging and many more.

Hybrid solutions

Telephony in Microsoft Teams can be connected with a regular PBX to form a hybrid solution. This way employees who need mobility use Teams, and the rest of the company stays with a VoIP PBX. They can communicate without additional costs using extension numbers.