Add telephony to Microsoft Teams
Operator services and Teams Phone virtual PBX configuration
Many companies, looking for work flexibility, move their information related processes to the cloud thanks to Microsoft 365. The Teams platform covers the main communication channels, and thanks to the Direct Routing function and full integration with the NFON Integration for Microsoft Teams service, it can also include professional business telephony.
Microsoft Teams platform replaces business telephony
Microsoft Teams applications, both on your smartphone and on your laptop, take over the functions of an office VoIP phone. Thanks to this, you will receive all calls from customers, directed to your landline number, using Teams. You no longer need to use a separate phone app or a desk phone. Telephone calls can be easily redirected between employees as every Teams user gets an extension just like in a regular PBX. And your call history is always available and stored together with your other activities in Teams. No matter where you work! Thanks to the NFON integration, the Microsoft Teams package can successfully replace the outdated company telephone exchange PBX.
From now on, your desk can be much cleaner without a desk phone and unnecessary cables!
Telephony customer service based solely on Microsoft Teams
Integration of telephony with Microsoft Teams also includes functions known from advanced telephone exchanges, such as voice announcements, queues, IVRs, group calls. Thanks to them, you can easily create a customer service hotline, and the employees serving it will not be tied to their desks and landlines anymore. They will receive calls in Teams applications.
You will ensure the quality of customer service by recording phone calls, even those made in Teams. Analyzing your phone queue service statistics, available with NFON Integration for Microsoft Teams, will also help.
Engage remote and home-office employees into your customer service!
Adding telephony to Microsoft Teams enables remote work
Microsoft Teams smartphone or computer applications basically only require internet access, and since they can be activated and administered remotely, they are great for supporting home office work.
Thanks to telephone functions, a remote employee no longer has to take his VoIP phone home or use a private cell phone, not integrated with company communications.
However, traditionalists still have the option to use Teams and a desk phone at the same time, with the same phone number and extension. They don't have to change your office habits, Teams will only add new options for their work mobility.
Hybrid Microsoft Teams integration with company VoIP telephony
NFON Integration for Microsoft Teams also allows for an economical and evolutionary approach where only part of the company, such as sales or remote workers, uses telephony via Teams. The rest of the company, such as production or warehouse, can still use traditional VoIP devices. Deep integration means that everyone is in one telephone system, they can communicate with each other "by extension". Any employee can log in to the service queue, regardless of whether they are using VoIP, DECT or Teams applications.
NFON Nvoice for Microsoft Teams offers an enterprise grade SLA for your business telephony.
NFON Integration for Microsoft Teams
It is a package that supplements Microsoft Teams with advanced business telephony functions offered by NFON:
operator services, porting of telephone numbers as well as new numbers in Poland and other countries
functions of a virtual PBX telephone exchange
possibility of parallel use of different telephone terminals, softphones, smartphones and VoIP devices
hotline functions, queues, announcements, IVRs
professional phone call recording
monitoring and reporting of telephone customer service statistics
NFON business services are offered with a high SLA, 24/7 service and in accordance with the principles of personal data processing of the GDPR.
NFON Integration for Microsoft Teams is a service with a short implementation time. It is easily scalable as it does not require any hardware to be installed. This makes telephony integration available even for small businesses.
to learn, how your business can benefit from Microsoft Teams voice telephony functions